ANGEL : Basic Troubleshooting
Angel: Basic Troubleshooting, Tricks and Tools
Overview: This two hour workshop will feature quirks and pitfalls common to the Angel LMS, and introduce attendees to strategies for resolving, or comfortably circumventing them. Topics will include, but are not limited to: finding help when you need it, managing teams and discussions, developing and enforcing netiquette guidelines, gradebook and email quirks, and access issues. Attendees will have an opportunity to pose questions regarding other concerns. Laptops are recommended but not required.
· Finding a Lifeline: Getting Help When Things Go Awry
o Who to contact: Angel or IT?
Call SCF during normal business hours (help desk or Christine Sharrio-Instructional Design/IT)
Call Embanet (Angel 3rd party support vendor) after hours or on holidays.
o Submitting a Ticket in Angel and with IT
SCF IT 941-752-5357
Submit a Ticket to IT
IT Help Desk eMail : helpdesk@scf.edu
Instuctional Design in IT : Christine Sharrio - sharric@scf.edu 941-752-5527
Embanet/ANGEL 3rd Party Support Vendor
HELP for ANGEL is available 24/7 at https://supportcenter.embanet.com/scf
· Using Teams
o Add a Team
o Divide Discussion Posts up by Teams
· Using Discussions
o Limiting Access and/or Rights
o Keeping Then Open For Viewing but Closed to New Posts
o Clarifying and Enforcing Netiquette Standards
· Access
o Using Student View to Check It
o Limiting assignment access to specific students or teams
o Removing Students from Your Roster
o The 24 Hour Update Cycle
o What to do with the student who keeps reappearing
o Tracking and activity logs
· The Gradebook
o Percentages or Points?
o Turnitin/ANGEL Help page/includes videos
o Linking Turnitin to the Gradebook
o What to do with the “Uncategorized” Category
o Creating Extra Credit Assignments
· Mail
o SCF IT email Guru (Outlook-some ANGEL) : Scott Comeau - comeaus@scf.edu
· Library
- Subject Guides & Tutorials
- Faculty Services
- Ask-A-Librarian
- Widgets
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